Report: Member Satisfaction in MA Insurers Is Dropping Due to Lack of Trust
Overall customer satisfaction in Medicare Advantage plans is 623 points on a 1,000-point scale, a 29-point drop from last year, according to a new report from J.D. Power.
Which Health Plans Take the Lead in Member Digital Experience?
Cigna Healthcare ranks highest among commercial health plans when it comes to digital experience, while UPMC Health Plan ranks highest among Medicare Advantage plans, according to J.D. Power.
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J.D. Power: Customer Experience Gap Grows Among Commercial Health Plans
A new J.D. Power ranking of commercial health plans found a major difference in customer satisfaction between the top and bottom-ranked health plans.
Report: Payers Aren’t Providing an Adequate Digital Experience
About 32% of health insurance sites and apps “don’t meet the foundational level of functionality and intuitive organization of information,” according to a new J.D. Power report.
Where Do DTC Providers and Payers Stand When It Comes to Telehealth?
A new J.D. Power report found that CVS ranks highest for telehealth satisfaction among direct-to-consumer companies, while UnitedHealthcare ranks highest among payers.
Who is the best DTC provider and payer for telehealth?
The key reasons for patient satisfaction with telehealth was having adequate facetime, the report said. Those who were ranked high spent enough time providing quality care, explained health concepts clearly and completely resolved medical issues on the first visit.
The Power of One: Redefining Healthcare with an AI-Driven Unified Platform
In a landscape where complexity has long been the norm, the power of one lies not just in unification, but in intelligence and automation.
J.D. Power: Kaiser’s MA plan ranked highest in customer satisfaction
The industry average of customer satisfaction reached 809 on a 1,000-point scale in 2022, up three points from 2021 and up 15 points over the last five years.