J.D. Power: Customer Experience Gap Grows Among Commercial Health Plans
A new J.D. Power ranking of commercial health plans found a major difference in customer satisfaction between the top and bottom-ranked health plans.
Report: Payers Aren’t Providing an Adequate Digital Experience
About 32% of health insurance sites and apps “don’t meet the foundational level of functionality and intuitive organization of information,” according to a new J.D. Power report.
The Funding Model for Cancer Innovation is Broken — We Can Fix It
Closing cancer health equity gaps require medical breakthroughs made possible by new funding approaches.
Where Do DTC Providers and Payers Stand When It Comes to Telehealth?
A new J.D. Power report found that CVS ranks highest for telehealth satisfaction among direct-to-consumer companies, while UnitedHealthcare ranks highest among payers.
Who is the best DTC provider and payer for telehealth?
The key reasons for patient satisfaction with telehealth was having adequate facetime, the report said. Those who were ranked high spent enough time providing quality care, explained health concepts clearly and completely resolved medical issues on the first visit.
J.D. Power: Kaiser’s MA plan ranked highest in customer satisfaction
The industry average of customer satisfaction reached 809 on a 1,000-point scale in 2022, up three points from 2021 and up 15 points over the last five years.